Return & Exchange Policy

Returns Essentials

All returns must be postmarked within 7 days of receipt of item. RMA number is required for all returns

  • A refund will be issued as soon as we receive and process your return.
  • The buyer is responsible for all return shipping charges.
  • Returned items must be in new condition, in original box, and must not be installed.
  • We will refund you for the item(s) you return if all the above mentioned conditions are met.
  • New Star Spa & Furniture Corp reserves the right and will charge a restocking fee of 30% or exchange fee of 10% of the retail value of any and all item that is returned. The returns department will determine the fee based on the condition and manner of your return.
  • All returned items sent back in used and/or damaged condition will be rejected and sent back to the buyer. If customers reject their return shipment (rejected due to ineligibility), New Star Spa & Furniture Corp reserves the right to liquidate the inventory and withhold credit.

For your protection, we recommend using a reputable carrier to ship and insure your package. We are not responsible in any manner for lost or damaged item that has been shipped to us. Please retain your shipping receipt. PLEASE SEND ALL RETURNS TO:
New Star Spa & Furniture Corp.
Attn: Return Department
1603 N 5th St
Philadelphia, PA 19122

 

Return Exceptions

Our returns department inspects each and every product that is returned. We reserve the right to refuse returns for any and all returned items if one or more of the following has occurred:

  • Obvious wear & tear such as scratches or dents on any item.
  • Any item that has been laundered tailored and/or altered, etc.
  • Protective or original packaging that has been defaced in any manner, or is absent upon return.
  • Custom made items are not eligible for return.

Refund Information

A refund will be remitted to you via your original payment for the item amount minus the original shipping and handling fees. If you had received FREE SHIPPING on your original order, you will be refunded the item amount minus our shipping/handling costs. A refund confirmation email will be sent to you.

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