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All returns must be postmarked within 7 days of receipt of item. RMA number is required for all returns.
For your protection, we recommend using a reputable carrier to ship and insure your package. We are not responsible in any manner for lost or damaged item that has been shipped to us. Please retain your shipping receipt. PLEASE SEND ALL RETURNS TO:
New Star Spa & Furniture Corp.
Attn: Return Department
850 E Luzerne St
Philadelphia, PA 19124
Our returns department inspects each and every product that is returned. We reserve the right to refuse returns for any and all returned items if one or more of the following has occurred:
A refund will be remitted to you via your original payment for the item amount minus the original shipping and handling fees. If you had received FREE SHIPPING on your original order, you will be refunded the item amount minus our shipping/handling costs. A refund confirmation email will be sent to you.
All deposits are non-refundable.
COLOR DISCLAIMER: Actual product color may vary from color shown in catalog or on website due to photographic lighting or monitor's display.